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Service Policy

Fivestars Locksmith · De Sousa Business Professionals Inc

Last updated October 22, 2026

This website policy is an information draft and warrants legal review. It has not been represented as legally approved.

Mobile locksmith service in Central Florida

Fivestars Locksmith, operated by De Sousa Business Professionals Inc, provides mobile automotive, residential, commercial and emergency locksmith service. We are licensed and insured and communicate in English and Spanish. A listed service area is not a claim of a physical office in that city or a promise that a technician is immediately available. Browse our Service Areas and contact us with the actual location.

Operating hours and emergency inquiries

Monday–Thursday7 AM – 10 PM
Friday7 AM – 9 PM
Saturday7 AM – 7 PM
SundayClosed

Emergency help is offered only during these operating hours and is subject to availability. Sunday is closed. Call (321) 314-0277 to discuss a time-sensitive lock or key problem. If there is immediate danger to a person, call 911.

Requests, scheduling and arrival

Have your location and a short description of the problem ready. For a vehicle, include the year, make and model; for a property, describe the affected door and your authority to request work. A conversation or inquiry is not a confirmed booking. Service scope, availability and any proposed visit must be confirmed directly.

Our published arrival indication is 15–20 minutes in many service areas. Arrival times vary by location, traffic and technician availability. It is not a guaranteed arrival window or an obligation to arrive within a fixed number of minutes. Ask about current availability and timing rather than relying on a general indication.

The website request form is currently disabled and sends or saves nothing. Please use phone, email or WhatsApp for requested contact. These options do not guarantee an immediate response or confirm a visit.

Identity and authorization

We may request identification or evidence that you are entitled to authorize the locksmith work. Property owners, occupants, vehicle owners and business representatives may need different evidence depending on the circumstances. Discuss authorization questions before scheduling. Work cannot be assumed appropriate merely because someone has access to this website or knows an address.

Compatibility and assessment

Automotive service depends on vehicle make, model, year, key type and the condition of the relevant equipment. Call to confirm compatibility for automotive service or car key replacement. We do not service Mercedes-Benz, BMW or Volkswagen vehicles and do not make motorcycle keys.

Residential and commercial work depends on the existing lock, door, hardware condition and supported service scope. We do not provide access control. An assessment may identify a different repair or replacement need than initially described. No general damage-free outcome or compatibility with every device is promised.

Conditional estimates and approval

All estimates are conditional. The final scope can depend on the actual lock or key condition, compatibility, necessary materials and work agreed with you. Ask for clarification of the proposed work and estimate before authorizing it. If the assessed need differs from the original description, discuss the change before work proceeds. This page publishes no fees, rates or fixed prices.

Payment options

Accepted payment methods are Cash, Zelle, Debit card, Credit card, Apple Pay, Payment link. Financing is not offered. Confirm the payment arrangement for your service directly; this website does not collect payment through the disabled request form. Do not put card details or other payment credentials in a service message. Payment links and payment platforms may have their own processing and privacy terms.

Changes, concerns and job-specific terms

If your plans change, contact us as soon as practical to discuss the requested visit. This information page does not establish a cancellation charge, refund schedule or warranty. Ask about any applicable job-specific arrangements before agreeing to work. If you have a concern after service, contact us with enough information to identify the job and explain the issue, without sending unnecessary sensitive data. No specific remedy or legal outcome is promised here; applicable rights are not replaced by this page.

Contact and questions

For questions about this policy, contact Fivestars Locksmith, operated by De Sousa Business Professionals Inc, at fivestarslocks@gmail.com or (321) 314-0277. Our Contact page provides current hours and service contact options. English and Spanish are available.