Lost, spare and damaged key scenarios
If all keys are lost, explain that clearly when you call. You may need a replacement that both opens and starts the vehicle, and you may also need lockout help if the car is locked. If one usable key remains, tell us you want a spare rather than an all-keys-lost solution.
For a damaged key, describe the blade, buttons and starting behavior. A cracked case, worn metal blade and unresponsive remote are different symptoms. Let us know whether the vehicle still recognizes the key or whether a spare works normally. This information helps us discuss replacement without assuming the entire problem is the key.
Explore automotive locksmith care
